Voice calls aren’t working

“Microphone Access Required”

flourish needs your microphone for voice calls and voice messages. Tap Open Settings, or:

• iPhone: Settings, Privacy & Security, Microphone, turn on Flourish
• Android: Settings, Apps, Flourish, Permissions, Microphone, Allow

“Couldn’t connect. Tap to retry.”

• Check you’re online. Voice calls need a stable connection; try Wi-Fi if mobile data is weak.
• Tap Retry.
• If you’re already on a call (for example on another device), end that call first.

My coach can’t hear me, or I can’t hear it

• Check you haven’t tapped mute.
• Check your volume and that your phone isn’t connected to a Bluetooth device you’re not using.
• End the call and start a new one.

I missed a call from my coach

Your coach only calls when you’ve asked it to. If you miss one, just open the chat and carry on, or ask your coach to call you again.

Still stuck?

Contact us with your phone model and what you see.