The app won’t load

“Update Required”

Your version of flourish is too old to keep working. Tap Update Now to go to the App Store or Google Play and update.

“A little update”

We’re updating flourish. Your activities are safe. Wait a few minutes, then tap Try again.

“Almost ready”

Your version of flourish is newer than our servers expect, which can happen briefly during a release. Wait a few minutes, then tap Try again.

“Let’s reconnect”

flourish couldn’t reach our servers. Check your internet connection, then tap Try again.

“Failed to send message”

Your message didn’t reach your coach. Your text is put back in the box so you can send it again once you’re online.

“Something went wrong”

Part of the app hit an error. Tap Try Again. If it keeps happening, take a screenshot and contact us.

Changes didn’t save while I was offline

flourish needs a connection to save changes. If you edit something while offline, you’ll see a message like “Could not save this change”. Reconnect and make the change again.

Times look wrong after travelling

flourish uses your phone’s timezone. After changing timezone, close flourish completely and reopen it so your schedule and reminders use your new local time.

The app is stuck on a black screen

Close flourish completely and open it again. If that doesn’t help, check for an update in the App Store or Google Play. If it keeps happening, contact us.