Subscribed on the web
If you took our online quiz and subscribed on our website, your subscription needs to be linked to your account in the app.
Usually it happens automatically
Download flourish from the link you were given after paying, and sign up with the same email address you paid with. Your subscription is linked automatically, and you’ll see “Payment confirmed. You’re in.”
If you sign in with Apple and choose Hide My Email, Apple gives flourish a different address from the one you paid with, so we can’t match them automatically. Use the steps below instead.
Link it yourself
Open the restore screen
Open Settings and tap I subscribed on the web.
Enter the email you paid with
Enter the email address you used on our website and tap Send code.
Enter the code
We send a six-digit code to that address. Enter it and tap Confirm. The code expires after 15 minutes.
You’ll see “You’re all set” once it’s linked.
If you see “That address is confirmed, but we can’t find a subscription on it”, check for another email address you might have paid with and tap Use a different email.
Managing a web subscription
Web subscriptions are billed through Stripe, not Apple or Google. To update your card, change plan or cancel, open Settings and tap Manage Subscription, then sign in to the billing portal with the email you paid with. See Cancelling your subscription.