Privacy

How we handle your information

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Introduction
Welcome to Flourish Daily Ltd ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Flourish app and related services.
Information We Collect

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2.1 Information You Provide
We may collect information that you provide directly to us, such as:
Account Information: Name, email address, phone number, and account credentials.
User Content: Goals, plans, text entries, images, and voice memos you create or share within the app.
Communications: Support requests, feedback, and other communications with us.

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2.2 Information Collected Automatically
When you use our services, we may automatically collect certain information, including:
Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Features you use, pages visited, time spent, and click patterns.
Cookies: We use cookies and similar tracking technologies to operate and personalize our services.

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2.3 Information from Third-Party Services
If you choose to connect third-party services to your account, we may collect information from those services with your permission. This includes:
Google Calendar: Retrieving, creating, editing, or deleting events on your behalf to provide scheduling services.
WhatsApp: Processing messages and media you send through our WhatsApp integration to enable app functionality.

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How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our services, including our AI features.
Personalize your experience by helping you create plans and follow-ups.
Process transactions and send related information.
Respond to your comments and questions.
Analyze usage patterns to optimize user experience.
Comply with legal obligations.

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Legal Basis for Processing Your Information
We process your personal information under the following legal bases:
To Fulfill Our Contract with You: We process your Account Information, User Content, and information from connected Third-Party Services to provide the core functionality of the Flourish app.
For Our Legitimate Interests: We process Usage Data and Device Information to understand how our services are used, to improve the app, and to ensure its security.
With Your Consent: We rely on your consent to connect third-party services like Google Calendar and WhatsApp. You can withdraw your consent at any time by disconnecting these services.
To Comply with Legal Obligations: We may process your information where necessary to comply with applicable laws and legal requests.
Information Sharing and Disclosure

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We do not sell your personal information. We may share your information with third-party service providers (sub-processors) to help us operate our services, but only when necessary. Key disclosures include:
AI and Voice Providers: To power our AI features, we share relevant User Content (such as text prompts and voice data) with third-party providers, including OpenAI and Eleven Labs. These providers are contractually obligated to protect your data.

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Infrastructure Providers: Your data is hosted on secure servers managed by our infrastructure partners, including Render.com and Supabase.
Service Providers: We work with other vendors who assist us in operating our services.

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Legal Requirements: We may disclose your information if required by law or to protect our rights.

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Business Transfers: In connection with a merger, sale, or acquisition, your information may be transferred to the new entity.

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Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

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International Data Transfers
Our services are operated from the United Kingdom. However, we use third-party service providers (such as OpenAI and Render.com) that may be located in other countries, including the United States. When we transfer your information internationally, we use appropriate safeguards, such as Standard Contractual Clauses, to ensure your data is protected.

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Your Rights
Under UK and EU data protection laws, you have the following rights regarding your personal information:
The right of access to the personal information we hold about you.
The right to rectification of inaccurate or incomplete information.
The right to erasure (the ‘right to be forgotten’) of your personal data.
The right to restrict processing of your personal information.
The right to data portability, allowing you to obtain and reuse your data.
The right to object to the processing of your data in certain circumstances.
To exercise any of these rights, please contact us. You also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner's Office (ICO) in the UK.

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Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

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Children's Privacy
Our services are not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected such information, we will take steps to delete it.

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Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

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Contact Us
Flourish Daily Ltd is the data controller responsible for your personal information. If you have any questions about this Privacy Policy, please contact us at:

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Email: privacy@flourishdaily.io
Address: Flourish Daily Ltd, 15 Penzance Pl, London W11 4PG, UK

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